Vehicle Impact Damage Insurance Claim Support That Maximises Your Settlement
When a vehicle collides with any kind of building, whether a delivery truck, van, or another vehicle, the consequences can be significant. From structural damage to business interruption, and on top of it all, complex insurance negotiations. As specialists in commercial property damage claims, we understand the urgency and the nuances involved.
Action To Take Immediately
In order for us to process your claim and get the most effective outcome, you should:
Contact Authorities
Notify the police if a hit‑and‑run or uninsured driver is involved and obtain an incident number.
Preserve Evidence
Photographs of damage and surrounding area, CCTV footage if available.
Contact Us Early
We at All Property Claims step in as your representative, managing the claim end‑to‑end so you can focus on your business.
How We Support Your Claim
Initial Assessment
Our team conducts a rapid survey of your premises, we look at the visible damage and any hidden effects.
Claim Preparation
We review your insurance policy, liaise with the driver’s insurer and prepare the full claim submission, submitting all supporting evidence.
Negotiation & Liaison
We act as your single point of contact, handling communication with loss adjusters, insurers and third‑party liability teams.
Repair & Restoration
Once the claim is approved, we arrange high‑quality repairs, structural reinstatement and any necessary reinstatement of services.
Ongoing Support
From our first survey to the final repair sign‑off, you’ll receive regular updates. We handle the paperwork so you don’t have to.
Customer Testimonials
Lara – October 2025
★★★★★
All Property Claims is unlike any other company I’ve used before. Their support is second to none, especially when dealing with insurance issues. I’ve never regretted using them; they’ve been absolutely invaluable. Their tradespeople are professional, efficient, and complete work…
Eloise – September 2025
★★★★★
I can’t thank All Property Claims enough for their outstanding service. After experiencing a devastating flood, they guided me seamlessly from the chaos to resolution. Their expertise, dedication, and support made all the difference in restoring normalcy. Highly recommend!
Matteo B – April 2025
★★★★★
Allpropertyclaims was instrumental in ensuring the damage from a leak was properly assessed, investigated and repaired. They were really supportive throughout the lengthy process of dealing with the insurance, and took the lead in dealing with a particularly challenging…
Our Team
Our team consists of skilled claim specialists who take pride in supporting clients through every stage of a vehicle impact damage insurance claim. From the first inspection to the final repair, we ensure that each client receives expert attention and care throughout the claims process.
Abhijeet Singh
Claims Manager
Matthew Farthing
Claims Manager
Sheriece Connally
Contracts Manager
Validated Success Through Client Outcomes
Read our client testimonials to understand our commitment to ensuring the best outcome, and working to reduce stress during your claim.
Delivery Van drives into front room
Incident Summary
A delivery van lost control and crashed into the front living room of a Victorian house while the owner was watching television. The collision caused major structural damage to the building’s façade, leaving the property unsafe and uninhabitable until full restoration could be carried out.
Client Concerns
The homeowner was informed by the driver’s motor insurer that the claim would be settled on a liability basis, meaning they would apply depreciation due to the age and condition of the property. This approach would have left the homeowner significantly out of pocket, as he did not have the funds to cover the repair cost shortfall. He was understandably worried that he would not receive enough compensation to restore his home to its original condition.
How APC Managed the Claim
After assessing the incident, we advised the homeowner to pursue the claim through his own buildings insurance policy rather than attempting to recover costs directly from the motorist’s insurer. We explained that third-party liability settlements are often depreciated, particularly with older buildings, which would have resulted in a reduced payout. In contrast, a buildings insurer typically settles on a new-for-old basis, allowing the full cost of reinstatement without deductions for age or condition.
Once instructed, we managed all communication with the buildings insurer and loss adjusters, ensuring the claim set out the complete scope of reinstatement required.
Before:
Work In Progress:
After:
Car Reverses Into Property
Incident Summary
A homeowner experienced unexpected property damage when guests visiting his home accidentally reversed their car into the driveway, hitting the house and causing further damage to the boundary wall. The guests immediately shared their motor insurance details, confident that the insurer would cover the cost of repairs.
Client Concerns
The homeowner spent over nine months trying to claim through the third-party motor insurer. He repeatedly submitted quotes, answered requests for additional evidence, and chased progress, but no settlement was agreed. Living in a damaged property was affecting his mental wellbeing. He did not have the funds to pay for structural repairs upfront, and even if he did, he was unsure he would ever recover the money from the motor insurer. Feeling abandoned and out of options, he contacted All Property Claims for help.
How APC Managed the Claim
We reviewed the situation and advised that a liability claim pursued directly through the third-party insurer was unlikely to lead to a fair or timely result. We explained that we could assist only if he agreed to claim through his own buildings insurance, ensuring the damage would be settled on a new-for-old basis rather than a depreciated liability settlement.
Once instructed, we took over all communication and arranged to meet the loss adjuster at the property. Within just three weeks, we secured approval for the full scope of internal and external repairs. We then appointed our contractors to complete all reinstatement works.
The homeowner received a full repair settlement, and all reinstatement work was completed without him paying the cost upfront. The property was restored both structurally and visually, resolving the stress and disruption he had endured. He was delighted with the final result and relieved that his home was once again safe, secure and beautifully finished.
Before:
Work In Progress:
After:
Delivery Van drives into front room
Car Reverses Into Property
Case Study: Delivery Van drives into front living room
Incident Summary
A delivery van lost control and crashed into the front living room of a Victorian house while the owner was watching television. The collision caused major structural damage to the building’s façade, leaving the property unsafe and uninhabitable until full restoration could be carried out.
Client Concerns
The homeowner was informed by the driver’s motor insurer that the claim would be settled on a liability basis, meaning they would apply depreciation due to the age and condition of the property. This approach would have left the homeowner significantly out of pocket, as he did not have the funds to cover the repair cost shortfall. He was understandably worried that he would not receive enough compensation to restore his home to its original condition.
How APC Managed the Claim
After assessing the incident, we advised the homeowner to pursue the claim through his own buildings insurance policy rather than attempting to recover costs directly from the motorist’s insurer. We explained that third-party liability settlements are often depreciated, particularly with older buildings, which would have resulted in a reduced payout. In contrast, a buildings insurer typically settles on a new-for-old basis, allowing the full cost of reinstatement without deductions for age or condition.
Once instructed, we managed all communication with the buildings insurer and loss adjusters, ensuring the claim set out the complete scope of reinstatement required.
Before:
Work In Progress:
After:
Case Study: Car Reverses into Property
Incident Summary
A homeowner experienced unexpected property damage when guests visiting his home accidentally reversed their car into the driveway, hitting the house and causing further damage to the boundary wall. The guests immediately shared their motor insurance details, confident that the insurer would cover the cost of repairs.
Client Concerns
The homeowner spent over nine months trying to claim through the third-party motor insurer. He repeatedly submitted quotes, answered requests for additional evidence, and chased progress, but no settlement was agreed. Living in a damaged property was affecting his mental wellbeing. He did not have the funds to pay for structural repairs upfront, and even if he did, he was unsure he would ever recover the money from the motor insurer. Feeling abandoned and out of options, he contacted All Property Claims for help.
How APC Managed the Claim
We reviewed the situation and advised that a liability claim pursued directly through the third-party insurer was unlikely to lead to a fair or timely result. We explained that we could assist only if he agreed to claim through his own buildings insurance, ensuring the damage would be settled on a new-for-old basis rather than a depreciated liability settlement.
Once instructed, we took over all communication and arranged to meet the loss adjuster at the property. Within just three weeks, we secured approval for the full scope of internal and external repairs. We then appointed our contractors to complete all reinstatement works.
The homeowner received a full repair settlement, and all reinstatement work was completed without him paying the cost upfront. The property was restored both structurally and visually, resolving the stress and disruption he had endured. He was delighted with the final result and relieved that his home was once again safe, secure and beautifully finished.
Before:
Work In Progress:
After:
Frequently Asked Questions
We know insurance claims can feel overwhelming, especially if it’s your first time dealing with one. That’s why we’ve put together this FAQ section – to answer common questions, explain the process in plain English, and show how our expertise makes the journey smoother and less stressful for you.
What are the different types of property insurance claims?
Property insurance claims vary, from those involving natural factors (heavy rainfall, or storm damage), to those one-off events that could not be prevented (leaks from pipes, burst pipes, fire). All Property Claims is an FCA-regulated company that delivers a comprehensive service and can negotiate all types of claims with your insurer to get the best possible outcome for you.
Can anyone make a property damage claim?
So long as you own the property, have buildings insurance and providing the damage in your property was from an insured peril and not due to lack of maintenance, you can make a valid claim.
Your insurer makes money by collecting premiums from you – not by settling claims. So if you have suffered damage to your property, it is advisable to appoint an FCA-regulated claims management expert such as Allpropertyclaims who will fight your corner and ensure the best outcome for you.
Is it worth claiming for home insurance?
Yes – if the damage is significant enough to impact your home, safety, or finances. Home insurance exists to protect you against unexpected events such as leaks, storms, floods, or fire.
A professionally managed claim often results in a better settlement, faster resolution, and less stress. If you’re unsure whether your situation is worth claiming for, All Property Claims can review the damage, interpret your policy, and advise you on the best next step.
What is the most common home insurance claim?
The most common home insurance claim in the UK is escape of water, including leaks from pipes, failed joints, burst pipes, and appliance-related water damage.
These claims can be complex, as insurers may question maintenance issues. Having a regulated claims management expert ensures that valid water-damage claims are properly evidenced and negotiated.
How does a house insurance claim work?
A typical property claim follows these steps:
- Damage occurs – e.g., leak, storm, fire, impact
- You notify your insurer (or instruct a claims management company to do this for you)
- A loss adjuster is appointed by the insurer to assess the damage
- Evidence, reports, and repair costs are submitted and negotiated
- The insurer agrees a scope of works and settlement value
- Repairs are carried out once the claim is approved
All Property Claims handles every stage on your behalf – attending meetings with the insurer’s loss adjuster, negotiating costs based on policy wording and Ombudsman guidance, and coordinating approved repairs through FCA-regulated partners.
How to get the most out of a home insurance claim?
To maximise the outcome of your claim:
- Report the damage promptly
- Collect strong evidence (photos, videos, reports)
- Understand your policy wording, exclusions, and limits
- Challenge any low offers or rejected items
- Use an FCA-regulated claims management firm who negotiates on your behalf
All Property Claims handles every stage on your behalf – attending meetings with the insurer’s loss adjuster, negotiating costs based on policy wording and Ombudsman guidance, and coordinating approved repairs through FCA-regulated partners.
What does a loss adjuster do?
A loss adjuster is appointed by your insurance company to investigate the cause and extent of the damage to your property and determine whether your claim should be accepted. Although they act as an independent professional, their role is ultimately to protect the insurer’s financial interests, which often includes looking for ways to reduce the settlement amount.
A loss adjuster will typically:
- Assess the cause of the damage and check it aligns with an insured peril
- Examine maintenance history and look for signs of wear and tear
- Measure and record the full scope of damage
- Agree the scope of repair works
- Negotiate repair costs on behalf of the insurer
As part of the All Property Claims process, we attend the insurer’s on-site assessment, ensure the damage is documented accurately, work to agree the correct scope of works, and technically negotiate settlement values using policy wording and relevant Ombudsman rulings. This ensures your claim is validated correctly and that the insurer recognises the full and fair cost of putting your property back to its pre-loss condition.
Get in Touch
If your commercial property has been damaged by a vehicle impact, don’t face the insurance process alone. Call us 24/7 on 0203 011 2495 or fill out our quick enquiry form and we will call you back as soon as possible.