We Manage Claims from Start to Finish
At All Property Claims, we guide you through the entire insurance claims process from initial damage assessment to full repair and reinstatement. Our expert team ensures that you are treated fairly, professionally, and efficiently throughout every step of the home insurance claim process.
How We Do It
1.
Survey and Assessment
The first step in the property insurance claims process is a comprehensive survey. We visit your property to assess the damage, whether it’s caused by fire, flood, or escape of water.
The team of specialists document the damage with detailed measurements, photographs, and reports, ensuring that every detail is recorded for the insurance company. This report is essential for processing your claim correctly.
Mitigation works, such as drying, can begin before your claim is fully approved to help prevent further damage.
2.
Negotiation with Insurers
Once the damage is assessed, our team takes charge of negotiating with your insurance company. We liaise with loss adjusters on your behalf, ensuring they understand the full extent of the damage and the repairs required. Whether it’s a fire insurance claim process or a flood insurance claims process, we make sure that your claim is accurately represented.
We negotiate technically, with a clear understanding of your policy coverage and the full entitlement you are owed, ensuring no shortcuts are taken. Whether you’re dealing with a fire, flood, or water escape insurance claim, we ensure that your claim is accurately represented.
3.
Full Repair and Restoration
Unlike many other loss assessors, we don’t just settle your claim; we manage the entire repair and restoration process. As most claims require drying or other mitigation measures, we begin these essential works as soon as possible, even before your claim is approved, to prevent additional damage.
If you’re experiencing water damage and the cause is hidden, our specialist division, Leak Tracers Direct, can arrange for an expert leak detection engineer to locate the source.
Once your insurer approves the works, our trusted network of contractors completes the restoration to the highest standard. If the property is deemed uninhabitable, insurers may agree to alternative accommodation while repairs are carried out.
Why Insurance Claims Can Feel Overwhelming
Dealing with property damage can be stressful. From the initial shock to the complexity of insurance paperwork, it’s easy to feel overwhelmed. At All Property Claims, we understand these challenges, which is why we offer support every step of the way. No matter which type of claim you need to make, you’ll have a dedicated claims expert who handles all communication, paperwork, and negotiations with insurers, making the entire process as smooth as possible.
Dedicated support
We understand the urgency and importance of getting your property back to normal.
Insurance experts
Our team is skilled at managing home insurance fire damage claims, so you receive your full entitlement.
Restoration and repairs
We don’t just manage the claim, we also arrange for necessary repairs, so you can enjoy a fully restored property.
How We Remove the Stress
Initial Contact
When you first reach out, our team gathers all the necessary information, including the type of damage and your policy details, to begin the claims process. We ensure you understand the next steps and provide reassurance that we will handle everything, allowing you to focus on getting back to normal. Once we receive your insurance documents and are instructed to act, we will arrange a site visit with an expert surveyor.
Survey and Assessment
Our experts perform a thorough inspection of your property, taking precise measurements and photographs to document the extent of the damage. A detailed report is created, which includes cost estimates for repairs, ensuring the insurer has all the information needed to process your claim efficiently. If required, we also initiate mitigation measures such as drying before your claim is approved to prevent further damage.
Insurance Negotiation
Our team communicates directly with your insurer and loss adjusters to ensure they fully understand the extent of the damage and the repairs needed. We understand insurance policy coverage and ensure insurers perform fairly according to the policy terms.
Claim Approval
Once the insurer has reviewed and approved the claim, the team will move quickly to arrange the necessary repairs. We keep you informed at every stage, ensuring transparency and that all work aligns with the approved settlement. If the property is uninhabitable due to damage or repairs, insurers may agree to alternative accommodation for your peace of mind.
Restoration Work
Restoration and reinstatement work is carried out by trusted builders, decorators, and specialist contractors appointed to return the property to its pre-loss condition. This may include drying and any required structural or cosmetic repairs.
A dedicated claims handler and surveyor oversee the process to ensure all work is completed to an agreed standard and within appropriate timeframes.
Completion and Invoice
After the repairs are completed and you are satisfied with the results, We send our final invoice to the insurer for payment. We ensure all costs are accounted for and handle any additional negotiations to cover unforeseen expenses that may arise during the restoration process.
Customer Testimonials
Lara – October 2025
★★★★★
All Property Claims is unlike any other company I’ve used before. Their support is second to none, especially when dealing with insurance issues. I’ve never regretted using them; they’ve been absolutely invaluable. Their tradespeople are professional, efficient, and complete work…
Eloise – September 2025
★★★★★
I can’t thank All Property Claims enough for their outstanding service. After experiencing a devastating flood, they guided me seamlessly from the chaos to resolution. Their expertise, dedication, and support made all the difference in restoring normalcy. Highly recommend!
Matteo B – April 2025
★★★★★
Allpropertyclaims was instrumental in ensuring the damage from a leak was properly assessed, investigated and repaired. They were really supportive throughout the lengthy process of dealing with the insurance, and took the lead in dealing with a particularly challenging…
Our Team
Our people are at the heart of everything we do. From the very start, you’ll be supported by a dedicated surveyor who coordinates damage assessment, meets with the insurer’s loss adjuster, and oversees approved repairs through our trusted contractor network.
You’ll also have a dedicated claims manager and surveyor who liaises with your insurer to present your claim, agree approved works, and ensure a fair outcome and a smooth, stress-free process from start to finish.
Tanbir Sidhu
Head of Business Development
Sheriece Connally
Contracts Manager
Matthew Farthing
Claims Manager